Shipping Policy
GENERAL TERMS
All orders are processed and shipped once payment has been confirmed.
We strive to deliver each order as quickly and efficiently as possible; however, delivery times may vary depending on product type, order volume, and shipping destination.
Please note that personalized products are made to order. Production begins only after payment and confirmation of customization details. This process may take several business days before the item is ready to ship.
PROCESSING TIME
Standard processing time: 3–7 business days.
(During high-demand seasons or promotional periods, processing may take longer.)
Orders containing multiple items may ship separately to ensure faster delivery.
Custom products cannot be expedited before their design and quality checks are complete.
SHIPPING METHODS AND DELIVERY TIME
We work with trusted carriers to ensure safe and reliable delivery.
Estimated transit times depend on the shipping option selected at checkout and the delivery address.
| Shipping Type | Estimated Delivery Time* |
|---|---|
| Standard Shipping | 5–10 business days |
| Expedited Shipping (if available) | 2–5 business days |
*Delivery estimates are approximate and not guaranteed. Once a package leaves our facility, transit delays caused by carriers, weather, or customs are beyond our control.
ORDER TRACKING
When your order ships, you will receive an email with tracking details.
Please allow 24–48 hours for tracking information to update after dispatch.
If you do not receive your tracking email, please check your spam folder or contact us through our Contact Us page.
SHIPPING FEES
Shipping costs are calculated at checkout based on product weight, destination, and carrier rates.
Any applicable taxes, duties, or import fees are the customer’s responsibility.
ADDRESS ACCURACY
Customers are responsible for providing a correct and complete shipping address.
We are not liable for delays or losses resulting from incorrect, incomplete, or undeliverable addresses.
If an order is returned due to an address error, additional shipping fees may apply to reship the item.
LOST OR DAMAGED PACKAGES
If your order arrives damaged or does not arrive within a reasonable time frame, please contact us promptly with your order number.
We will work with the shipping carrier to investigate the issue and keep the customer informed of the outcome.
INTERNATIONAL SHIPPING
International customers are responsible for any customs duties, taxes, or import fees imposed by their local authorities.
Delivery times for international orders may vary due to customs clearance procedures and local postal services.
CONTACT
For shipping-related inquiries, please contact us through our Contact Us page or email us at sales@shejakimart.com.
DISCLAIMER
We are not responsible for delays, losses, or damages caused by third-party shipping carriers, natural events, or other factors beyond our control.
Our obligation is limited to timely dispatch and communication with the customer regarding order status.